At Anivelle Divine Chamber, your satisfaction is very important to us. We want every customer to feel confident when shopping at our store. If you are not completely happy with your purchase, please review the following guidelines on how to request a return or refund.
You may request a return or refund if:
- Your order arrives damaged or defective
- An incorrect item was delivered
- The product you received does not match your order or description
To be eligible, items must be unused, in their original packaging, and returned within 7 days of receipt. Please keep your proof of purchase.
- Contact us within 7 days of receiving your item. Email info@anivellechamber.store or call +63 909 397 9840.
- Provide your order details, a short explanation, and clear photos if applicable.
- Our team will review your request and guide you through the next steps.
Once your return is approved and we receive the item in its original condition, we will process your refund promptly. Refunds will be issued using your original payment method, unless otherwise agreed. Please allow 3–7 business days for the refund to reflect in your account.
- Perishable goods (e.g., opened food or beverages)
- Personal care items that have been opened or used
- Sale, clearance, or special order items unless damaged or incorrect
If you prefer, you can request an exchange for the same product or a different item of equal value. We will do our best to accommodate your request, subject to stock availability.
Our team is here to assist you. If you have any concerns or special circumstances, please reach out—we’re happy to help.
Anivelle Divine Chamber may update this policy from time to time. Please refer to this page for the latest information.
For any questions about your order, returns, or refunds, please contact us:
Email: info@anivellechamber.store
Phone: +63 909 397 9840